Social Emotional Intelligence - 1198 Words

{draw:frame} {draw:frame} Bachelor of International Hospitality Management Essay 1500 words Due: Friday 28th August 2009, 12 noon By Cody Huxtable ID# 0791315 â€Å"How can developing skills in social and e*motional intelligence benefit you as a hospitality management practitioner?*† Social intelligence can be organised into two categories: ‘social awareness’ which describes what we sense about others, and ‘social facility’ which describes what we do with that awareness. Social awareness refers to â€Å"a spectrum that runs from primal empathy (instantaneously sensing another’s inner state) to empathetic accuracy (understanding a person’s feelings and thoughts) to social cognition (getting complicated social situations)†¦show more content†¦The concept of emotional intelligence is described as the ability to recognise and understand the meanings of emotions, both within ourselves and in others, to access and generate emotions a nd to effectively control emotions in ways that promote improved relationships in the workplace (Cherniss, 2000). Emotions in the workplace are seen as a useful source of information that enables an organisation â€Å"interpret and navigate our social environment† (Zeidner, Matthews Roberts, 2009, p.255). These emotions convey ideas, create team spirit and healthy working relations. If hospitality management can identify and understand the emotions they come across, they are able to alter their thinking and behave in a way to allow them to settle organisational challenges in a more efficient and effective manner (Cavelzani, Esposito Villamira, 2009). For hospitality management to succeed however, managers must realise what exactly their strengths, weaknesses, and limitations are as well as have the ability to view things from other perspectives (Scott-Halsell, 2006). Through understanding and enhancing emotional intelligence, they are able to expand their management skills much more successfully. Those managers who don’t do so are those persons who focus more on the technical skills of management (Scott-Halsell, 2006). These individuals do not succeed in hospitality management and instead hurt their reputation when marketing their products. 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What were the consequences to employees (e.g., emotions, attitudesRead MoreEmotional Intelligence1149 Words   |  5 PagesEmotional Intelligence EDUCATION 2: Facilitating Learning INSTRUCTOR: Mrs. Sheryl Ann Perciano Submitted By: Hazel P. Villegas Maria Dolores L. Comighod BEED- Content Course [ II-D ] Individuals have many similar characteristics but they too differ in many respects. One of these individual differences is the intellectual differences which also refers to the intelligence. Intelligence is the general capacity of a person to adjust consciously his thinking to a new requirement. It